Privacy Policy

1. Introduction

Dex Central ("we", "us", or "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or make a purchase. By using our website, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of personal information:

• Account Information: Name, email address, phone number, and password when you create an account.
• Shipping Information: Physical address, city, region, and postal code provided during checkout.
• Order Information: Products purchased, order history, payment status, and transaction details.
• Card Sell Submissions: Photos, card details, condition assessments, and contact information submitted through our "Sell Your Cards" feature.
• Communication Data: Messages, emails, or notes exchanged with our team.
• Technical Data: Browser type, IP address, device information, and browsing behaviour collected automatically through cookies and similar technologies.

3. How We Use Your Information

We use your personal information to:

• Process and fulfil your orders, including shipping and payment processing.
• Create and manage your user account.
• Evaluate card sell submissions and communicate offers.
• Send order confirmations, shipping updates, and other transactional communications.
• Improve our website, products, and customer service.
• Prevent fraud and ensure the security of our platform.
• Comply with legal obligations under Namibian law.

4. Information Sharing

We do not sell or rent your personal information to third parties. We may share your data with:

• Shipping Partners: To deliver your orders to your specified address.
• Payment Processors: To facilitate secure payment transactions.
• Service Providers: Trusted third-party services that help us operate our website and business (e.g., email services, cloud hosting).
• Legal Requirements: When required by Namibian law, regulation, or legal process.

5. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes encrypted data transmission, secure password storage, and restricted access to personal data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Cookies

Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse website traffic. You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of our website. For detailed information about the cookies we use, their purpose, and how to manage them, please see our Cookie Policy.

7. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal information, subject to legal obligations.
• Withdraw consent for marketing communications at any time.
• Lodge a complaint with the relevant data protection authority.

8. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Order and transaction data may be retained for up to 5 years for tax and legal compliance purposes.

9. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can take appropriate action.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us via WhatsApp or through the details provided on our website. We are based in Windhoek, Namibia.